Sales Floor Associate - Montebello Mall - Montebello, CA

General Description

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well…being a Sales Floor Associate at JCPenney might be the position for you!

Primary Responsibilities:

• Customer Service & Sales
  • Greets and assists customers in finding products and delivers outstanding customer service
  • Partners with other team members when additional support is needed
  • Actively listens to customer issues in a calm and agreeable manner to resolve problems
• Truck / Restock & Inventory
  • Follows placement directions to effectively place set merchandise statements
  • Contributes to merchandise receipt and reverse logistics processes
  • Assists with the execution of inventory processes
  • Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
  • Contributes to the restock program to identify replenishment opportunities
• SET / Visual / Environment
  • Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
  • Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
  • Helps oversee and maintain all fitting room and sales floor recovery processes
  • Contributes to the execution of visual elements to support merchandising statements
  • Responsible for stockroom maintenance
• Omnichannel
  • Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
  • Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
• General Operations
  • Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
  • Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
• Performance Standards
  • Supports company shrink and safety initiatives
  • Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Core Competencies & Accomplishments:

• Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
• Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other
• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
• Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
• Drive Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change
• Work experience- 1-2 years of retail experience