INFORMATION TECHNOLOGY SUPPORT TECHNICIAN Needed

This listing closes on 3/11/2026 at 5:00 PM Pacific Time (US & Canada); Tijuana.

-Provides technical support for the purpose of assisting users with computer hardware and software problems and proper operations of services and systems.
-Determines the most efficient and cost-effective method to diagnose/repair/ maintain computers for the purpose of ensuring the availability and proper 
operation of hardware, software and network services and systems.
-Ensures that projects are completed in a timely manner and align with documented project requirements such as in a scope of work (SOW).
-Prepares/configures/maintains computers, for the purpose of ensuring continued systems functioning and maintaining data integrity and retrieval.
-Troubleshoots audio/video equipment (e.g. voice amplification systems, projectors, TVs) and peripheral equipment (e.g. printers, document cameras, copiers) related to connectivity and usage.
-As needed, climbs an appropriate ladder to install, inspect, repair and troubleshoot equipment (e.g., wireless access points, audio/video hardware, etc.).
-Orients/guides school personnel with a wide range of related knowledge and expertise for the purpose of providing information on the proper operation of systems and services.
-Researches computer and equipment for the purpose of ensuring the availability and proper operation of services and systems as well as recommending improvements.
-Maintains repair and service records for the purpose of documenting hardware, software and installations and changes.
-Composes technical and non-technical materials (e.g. reports, memos, procedures, scope of works (SOW), etc.) for the purpose of documenting activities, providing written reference and/or conveying information.
-Interfaces with vendors/contractors to resolve technical issues related to software and hardware installation, operation and troubleshooting.
-Performs related duties as assigned.