Hospice Intake Coordinator Needed- Անհրաժեշտ է հոսպիսի ընդունման համակարգող - Northridge, CA

Schedule: Monday–Friday, 09:00_17:00

Position Overview

We are seeking a highly organized and dependable Intake Coordinator to support the daily intake, scheduling, and coordination operations of a hospice agency.

Fluent English required

Key Responsibilities

Patient Intake & Referral Coordination

Receive and process new patient referrals from hospitals, physicians, facilities, case managers, and other referral sources
Collect and verify patient demographics, insurance information, physician orders, and required documentation
Review referrals for completeness and identify missing information
Communicate with patients and families regarding services, scheduling, and admission-related information
Coordinate timely start-of-care scheduling
Scheduling & Staff Coordination

Coordinate and schedule nurses, aides, and other field staff for patient visits
Match staff availability, geographic location, skills, and patient needs when scheduling visits
Monitor schedules and make adjustments for cancellations, call-outs, and urgent patient needs
Communicate schedule changes clearly to clinicians and patients
Follow up to ensure scheduled visits are completed and properly documented
Insurance & Eligibility

Run insurance eligibility and benefits verification
Verify coverage, authorization requirements, and other payer-related information
Assist with obtaining authorizations when necessary
Communicate insurance or eligibility issues to the appropriate team member
EMR & Documentation

Enter and maintain accurate patient information in the agency’s EMR
Create and update patient charts and referral records
Upload and organize required documentation
Monitor charts for missing documents and follow up as needed
Track orders, visit documentation, and other required records
Maintain accurate and timely records while protecting patient confidentiality
Supplies & Clinical Support

Submit and track medical supply and DME orders
Coordinate delivery of supplies to patients and clinicians
Monitor supply needs and follow up on delayed or missing orders
Communicate with vendors and internal staff regarding supply issues
Communication & Administrative Support

Answer and direct incoming calls and messages from patients, families, clinicians, facilities, and referral sources
Communicate professionally with physicians, nurses, therapists, facility staff, and referral partners
Assist with coordinating physician orders, certifications, recertifications, and other required paperwork
Maintain daily tracking of admissions, pending referrals, visits, and outstanding items
Assist management with administrative and operational tasks as needed
Escalate urgent patient, staffing, scheduling, or documentation issues appropriately
Qualifications