Account Associate Needed - Remote

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The Aetna National Accounts Account Associate, will work supporting the account team to achieve a superior level of customer satisfaction, dedicated to a San Francisco, CA Plan Sponsor. The Account Associate will function as a liaison between the Plan Sponsor and Aetna and provide timely feedback to the Account team and leadership to respond to anticipated customers’ needs or issues.

The primary function for this position will be performing member/customer service duties. The Account Associate will collaborate directly with members or benefit representatives at the plan sponsor. The Account Associate will interact via phone and e-mail, working with various department contacts (i.e., claims, eligibility, pre-cert, clinical) in efforts to resolve escalated member issues. 

The Account Associate will work closely with the PSL to ensure superior customer service is provided in support of Plan Sponsor expectations, responding timely to inquiries and tracking issues to resolution. This position will also educate members on available benefits and programs and promote consumer tools.

While this position is remote, the Account associate may attend on site meetings, Health or Open Enrollment Fairs and new hire orientations.

Pay Range

The typical pay range for this role is:

$21.10 - $49.08

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 01/17/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.