Account Associate - Remote

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

The Aetna National Accounts Account Associate, will work supporting the account team to achieve a superior level of customer satisfaction, dedicated to a San Francisco, CA Plan Sponsor. The Account Associate will function as a liaison between the Plan Sponsor and Aetna and provide timely feedback to the Account team and leadership to respond to anticipated customers’ needs or issues.

The primary function for this position will be performing member/customer service duties. The Account Associate will collaborate directly with members or benefit representatives at the plan sponsor. The Account Associate will interact via phone and e-mail, working with various department contacts (i.e., claims, eligibility, pre-cert, clinical) in efforts to resolve escalated member issues. 

The Account Associate will work closely with the PSL to ensure superior customer service is provided in support of Plan Sponsor expectations, responding timely to inquiries and tracking issues to resolution. This position will also educate members on available benefits and programs and promote consumer tools.

While this position is remote, the Account associate may attend on site meetings, Health or Open Enrollment Fairs and new hire orientations.

Pay Range

The typical pay range for this role is:

$21.10 - $49.08